DESIGN
PHILOSOPHY

	New Product Development TriTek offers their customers access to their expertise through a very cost effective arrangement. The normal business practice for most product procurement is for the customer to document the requirements in detail. The supplier then puts together a detailed description of their proposal for a formal design review with the customer. After all design assumptions are explored and defended and both parties agree, the project continues. At this point, the expenses incurred by the customer are very often greater than the cost of the product itself. And, the supplier is obligated to increase the price of their product to cover the design review process. This approach mitigates the risk of incurring expenses to fix an overlooked contingency, but at a significantly higher overall price for the purchased product. TriTek offers their customers an alternative. TriTek engineers will review the customer's application through on-site inspection and verbal interviews with the customer's technical staff. TriTek personnel develop a proposal that describes the proposed product and submits it to the customer as the basis for a purchase order. Our customers derive some very significant benefits from this informal approach by: avoiding costly internal documentation requirements reducing the time from the identification of the requirement to product delivery reduced TriTek overhead expenses are reflected in reduced product prices The following documentation is submitted to the customer for review after acceptance of the purchase order but before the drawings are submitted to the machining centers: dimensioned four-view drawings of all application-specific parts. list of all purchased parts. exploded-view drawings showing the relative position of all major components and assemblies. rendered drawing of complete product. The risk incurred using this informal approach is the possibility that something important is overlooked. Occasionally, the best laid plans are met with undesirable outcomes. When this occurs, both the customer and TriTek must address the resolution of these problems in an equitable manner. Since the customer derives a significant economic benefit to this informal method of procuring products and TriTek develops the product without margins for redesign and rework, it is right and reasonable that the customer reimburse TriTek for the direct costs associated with resolving problems.